Frequently asked questions

Railway station–Museum: from the railway station, walk past the park house on the left, at the roundabout take the road to the right, walk past “Bischofsteich” and “Neugebäudeplatz”, turn left at the pizzeria to go down “Hammerweg.” Follow the signs to the “Kulturbezirk”, continue on past the “Festspielhaus” on the left, straight to Museum Niederösterreich. The walk takes approx. 15 minutes.

Museum–railway station: From Museum Niederösterreich, walk past the “Festspielhaus” and follow the signs to the town center (“Zentrum”.)  After you have crossed the “Neugebäudeplatz” and “Bischofsteich” you will come to a roundabout. Keep left, going past the park house, and you will see the railway station ahead. The walk takes approx. 15 minutes.

Take the A1 to the junction St. Pölten, from there join the S 33 until you come to the exit St. Pölten Ost. If you are coming via S 33 from the direction of S 5, also take the exit St. Pölten Ost. Signposting (brown signs with white lettering „Kulturbezirk“) will lead you to the underground parking facility “Kulturbezirkes St. Pölten.”

Unfortunately, navigation devices cannot locate our address “Kulturbezirk 5”. Enter the following coordinates in your navigation device:
WGS84: 48° 12′ 0″ N, 15° 37′ 54″ / E 48.2°, 15.631667°
UTM: 33U 546937 5338723
Enter address: Franz-Schubert-Platz 5, 3100 St. Pölten

Yes, there are several possibilities to park near the Museum.

Underground parking: half hour is free, every further hour costs EUR 2,00, maximum EUR 10,00 per day.
Free parking on weekends/public holidays and between 6 p.m. and 5 am. Exit H is an accessible exit leading directly to the entrance of Museum Niederösterreich. The ticket issued on driving into the garage does not need to be validated – simply have it ready on leaving!
Entrance height: 1.95 m

Buses can park directly in the forecourt “Klangturm St. Pölten.” In this case, from the S 33, turn right before the tunnel towards "Landhaus". Your passengers may of course disembark directly in front of the museum.

Parking spaces for disabled visitors are located directly in front of “Klangturm St. Pölten.” To use these, do not drive down into the garage but – coming from the S 33 – turn right before the tunnel towards "Landhaus". The Museum is only approx. 50 meters away and can be accessed easily via a ramp.

Entrance height: 1.95 m

H is an accessible exit leading directly to the Museum Niederösterreich.

Parking spaces for disabled visitors are located directly in front of “Klangturm” St. Pölten. To use these, do not drive down into the garage but – coming from the S 33 – turn right before the tunnel towards "Landhaus". The Museum is only approx. 50 meters away and can be accessed easily via a ramp.

No, parking tickets can only be paid for at the ticket vending machines in the underground parking garage. The garage is operated by another company.

The garage is operated by another company, therefore Museum Niederösterreich has no influence over the signposting. Please follow the signs “Richtung Festspielhaus / Museum Niederösterreich.“ Then use exit H, which will take you directly to the museum.

Yes, we offer free W-LAN throughout the museum.
This is how it works:

• Select Freewave as your wireless LAN
• Start your web browser - the welcome page appears
• Click on "Connect" - done!

More information on www.freewave.at

In addition to the main exhibitions in the Haus für Natur and the Haus der Geschichte, there are changing special exhibitions in the Museum Niederösterreich. We recommend that you allow 60 to 90 minutes for each exhibition. If you would like to visit the entire museum with all its exhibitions, you should therefore plan a total of around 4 to 6 hours.

Except for a few exceptions (cave and glacier) the entire museum is accessible.

Entrance/foyer: accessible access to the main entrance, double glass doors (clearance width 200 cm). Display area: all collections and exhibits (with the exception of the cave and the glacier) are accessible.
Restrooms: accessible toilets are clearly designated.

No, dogs are only allowed in the foyer and in the Pan Pan café restaurant. Dogs are not allowed into the display areas, with the exception of assistance dogs (guide dogs, hearing dogs.) These may of course accompany you into the display areas!

No. Our opening times are: Tuesday to Friday from 9 a.m to 5 p.m, Saturday, Sunday and public holidays from 9 a.m to 6 p.m, closed Mondays (except if a public holiday.) School groups can be admitted to the museum by appointment at 8 a.m.

Photography is partially permitted in the main exhibition in the Haus der Geschichte. Exceptions: in clusters 1 - 7 and 10, various objects are marked which may not be photographed. Photography is NOT allowed in clusters 8 & 9 and in the special exhibition in the Haus der Geschichte.

In the Haus für Natur you are welcome to take photographs WITHOUT flash.

Thank you for your understanding!

Yes, there is a checkroom and lockable boxes in the foyer. Stake EUR 1.00 / 2.00 (coins).

Yes, there are play stations and a separate children's play corner for children in the lounge.
Please note that access to the lounge may be restricted during events.

No, parents remain liable at all times for the safety and behavior of their children during our children’s programs. Our cultural educators are only responsible for providing creative activities and imparting knowledge.

In principle, our children’s program is designed for children over 5 years old. The younger the children, the more assistance they will need from their adult supervisors during the arts and crafts activities.

At Museum Niederösterreich, children and youngsters between 7 and 18 years of age pay admission.

Yes, here you will find all the information about the annual pass for individual visitors and families.

Our toilet facilities are listed here:

Lower floor “Shedhalle” – (standard / accessible toilets)
Lower floor Lowland Basin – (standard / accessible toilets)
Ground floor, Foyer – (standard / accessible toilets incl. baby changing facilities)
Upper floor Natural History – (standard / accessible toilets incl. baby changing facilities)

No, food and drink are not allowed in the Museum Niederösterreich display areas. Please use the designated refreshment zones in the foyer and by the Broad Pine. You are also most welcome to relax in the Pan Pan café restaurant, the culinary meeting point at Museum Niederösterreich.

Animal attendants look after the animals in the Haus für Natur at the Museum Niederösterreich. Their daily and weekly tasks include feeding and watering the animals and cleaning the terrariums and aquariums. We occasionally have baby animals, and these are reared by our attendants too. In addition, monthly tasks include, for example, cleaning the large in-house filters as well as those in the pond outside.  

No, if you find an animal that is obviously sick or helpless, please take it to the St. Pölten Animal Welfare Association. You or the animal will certainly be helped there.

Contact:
 Tierschutzverein St. Pölten
Gutenbergstrasse 26, 3100 St.Pölten
T +43 2742 77 272
E-Mail

The first point of contact for security issues at the Museum Niederösterreich is Georg Lendlmaier, Head of Facility Management & Media Technology.

No, there is no beverage vending machine at Museum Niederösterreich. However, you can choose from a wide variety of beverages in the Pan Pan café restaurant, the culinary meeting point at Museum Niederösterreich (bottled drinks are also available.)

Find out everything about the history of the Museum Niederösterreich here.

The ticket you buy at the ticket desk in Museum Niederösterreich includes all exhibitions and displays in the museum.

Yes, the opening hours of the "Pan Pan" café are linked to the opening hours of the museum. Therefore, the café also closes at 5 p.m. On Saturdays, Sundays and public holidays, both the museum and the café are open until 6 p.m.

Large rucksacks and handbags are not allowed in the display area for safety reasons. You may stow your large bags or rucksacks in the lockers provided before you enter the display area, by the Broad Pine. The bags can be taken out or put back any time. You will receive a key from the attendant when your ticket is validated.

No, there is no cash machine / ATM on the Museum Niederösterreich premises.

The nearest cash machine / ATM is opposite the BILLA supermarket in the government district (“Haus 3”).

The “Festspielhaus” is opposite Museum Niederösterreich. The main entrance is at the beginning of the Culture District. Please go back towards the road, straight ahead.